Privacy Policy

Last updated: April 6, 2026

ROUNX LIMITED ("Rounx," "we," "us," or "our") operates the Rounx platform at rounx.com (the "Platform"), a global remote work marketplace that connects clients with talented professionals. This Privacy Policy describes how we collect, use, share, and protect your personal information when you access or use our Platform, including any associated websites, applications, APIs, and services.

By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

1. Information We Collect

We collect several categories of information to operate, maintain, and improve the Platform.

Account Information: name, email address, phone number, username, password (stored in encrypted form), profile photo, and language preferences.
Identity Verification Information: government-issued identification (such as a national identity card or passport), identification number, and supporting documents submitted during the verification process.
Profile Information: job titles, professional skills, language proficiencies, work experience, education history, portfolio projects, bio, and location (country, province, and city).
Financial Information: payment method details, billing address, bank account information for withdrawals, transaction history, and account balance. Financial transactions are processed through third-party payment service providers.
Communications: messages exchanged with other users on the Platform, support requests, feedback, and dispute-related correspondence.
Usage and Device Information: IP address, browser type and version, operating system, device identifiers, pages visited, features used, time spent on pages, referring URLs, and interaction patterns.
AI Interaction Data: inputs provided to and outputs generated by AI-powered features on the Platform, such as Rounx AI.
Security Information: data collected through security measures, including CAPTCHA responses (via Cloudflare Turnstile) and authentication event logs.

2. How We Collect Information

Directly from you: when you create an account, complete your profile, submit identity verification documents, communicate with other users, contact support, or interact with AI features.
Automatically: when you use the Platform, we collect usage and device information through server logs, cookies, and similar technologies. We also use Google Analytics 4 to analyze how users interact with the Platform.
From third parties: payment processors may provide us with transaction confirmation details. Identity verification services may confirm the validity of submitted documents.

3. How We Use Your Information

We use your information for the following purposes:

Platform operations: to create and manage accounts, verify identities, facilitate contracts, process milestone payments and withdrawals, and provide customer support.
Communication: to send you transaction confirmations, security alerts, account notifications, and service updates relevant to your use of the Platform.
Platform improvement: to analyze usage patterns, diagnose technical issues, develop new features, and enhance user experience.
Personalization: to recommend jobs, talents, and content based on your profile, skills, and activity.
AI services: to provide AI-powered features such as Rounx AI, which assists users with job discovery, proposal drafting, and other platform-related tasks.
Security and fraud prevention: to detect, prevent, and investigate unauthorized access, fraudulent activity, abuse of the Platform, and violations of our Terms of Service.
Legal compliance: to comply with applicable laws, regulations, legal processes, and governmental requests.
Subscription management: to process Rounx One membership enrollments, renewals, and cancellations.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

With other users: your public profile information (such as name, skills, portfolio, ratings, and reviews) is visible to other Platform users to facilitate professional engagement. Clients and talents working under a contract may see each other's relevant account information.
With payment processors: we share necessary financial information with our third-party payment service providers to process payments, refunds, and withdrawals.
With service providers: we use third-party services that assist us in operating the Platform, including Cloudflare (security and performance), Google Analytics (usage analysis), and cloud infrastructure providers. These providers access your information only to perform services on our behalf and are contractually obligated to protect it.
For legal reasons: we may disclose your information when required by law, regulation, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, safety, or property of Rounx, our users, or the public.
Business transfers: in the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

5. International Data Transfers

ROUNX LIMITED is incorporated in Hong Kong and operates a global platform. Your information may be transferred to and processed in jurisdictions outside your country of residence, including Hong Kong and other locations where our service providers operate. These jurisdictions may have data protection laws that differ from those in your country. We take reasonable steps to ensure your information receives an adequate level of protection wherever it is processed.

6. Data Retention

We retain your personal information for as long as your account remains active or as necessary to provide you with the Platform's services. We may also retain certain information as required by applicable law, to resolve disputes, enforce our agreements, and support legitimate business operations. When your information is no longer needed for these purposes, we securely delete or anonymize it.

7. Data Security

We implement technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission using TLS/SSL protocols
Encrypted session storage with token-based access control
Secure password hashing and storage
Regular security assessments and vulnerability reviews
Access controls that limit employee access to personal information on a need-to-know basis
Incident response procedures to address potential security events

While we strive to protect your information, no system is completely secure. We cannot guarantee the absolute security of your data and encourage you to use strong, unique passwords and safeguard your account credentials.

8. Cookies and Tracking Technologies

We use the following technologies:

Essential cookies: required for authentication, session management, and core Platform functionality. Disabling these cookies may prevent the Platform from functioning properly.
Analytics (Google Analytics 4): used to understand how users interact with the Platform, including page views, feature usage, and navigation patterns. Google Analytics may set cookies to distinguish users and track sessions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Security (Cloudflare Turnstile): used to protect the Platform from automated abuse and bot traffic. This service may process limited technical data to verify that interactions originate from genuine users.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may limit your ability to use the Platform.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you.
Correction: update or correct inaccurate personal information through your account settings or by contacting us.
Deletion: request deletion of your account and associated personal information, subject to legal retention obligations and the need to maintain records for ongoing contracts or disputes.
Data portability: request your data in a structured, commonly used, and machine-readable format where technically feasible.
Objection: object to certain processing of your personal information where we rely on legitimate interests.
Withdrawal of consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Communication preferences: manage your notification and email preferences through your account settings.

To exercise any of these rights, please contact us at support@rounx.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. AI Features and Your Data

The Platform offers AI-powered features, such as Rounx AI, to assist with job discovery, proposal drafting, content translation, and other tasks. When you use these features:

Your inputs are processed to generate relevant responses and recommendations.
AI interaction data may be used to improve the quality and relevance of AI-generated outputs within the Platform.
We do not use your personal data to train third-party AI models.
AI-generated outputs are provided for informational purposes and should be reviewed by you before use. We do not guarantee the accuracy, completeness, or suitability of any AI-generated content.

11. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@rounx.com, and we will take steps to delete such information promptly.

12. Third-Party Services

The Platform integrates with third-party services, including payment processors, analytics providers (Google Analytics), and security services (Cloudflare). These services operate under their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable law. When we make material changes, we will notify you by posting the updated policy on the Platform and updating the "Last updated" date at the top of this page. We may also notify you through your registered email address or a notice on the Platform for significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

Business Email: support@rounx.com

Company Address: ROUNX LIMITED, RM. 1002, 10/F, EASEY COMMERCIAL BUILDING, 253-261 HENNESSY ROAD, WAN CHAI, HONG KONG