Refund Policy

Last updated: April 6, 2026

This Refund Policy explains how refunds are handled on the Rounx platform at rounx.com (the "Platform"), operated by ROUNX LIMITED ("Rounx," "we," "us," or "our"). Rounx is a digital services marketplace — no physical goods are shipped or delivered through the Platform. All transactions relate to professional service contracts between clients and talents, or to subscription services. This policy should be read in conjunction with our Terms of Service.

1. Milestone Payment System

Rounx uses a milestone-based escrow payment system to protect both clients and talents. Clients fund milestones before work begins, and funds are held securely in escrow until the milestone is completed and approved by the client. This system ensures that funds are available before work starts and that payment is released only when deliverables are accepted.

2. Refund Eligibility

Clients may request a refund for funded milestones under the following conditions:

Work not yet started: the milestone has been funded but work has not yet commenced.
Mutual agreement: the talent agrees to the refund request through the Platform.
Dispute resolution: a dispute has been reviewed and resolved in favor of the client, either in full or in part, through the Platform's dispute resolution process.
Partial refunds: in certain dispute outcomes, a partial refund may be issued to reflect work completed to date.

Talents do not need to request refunds, as funds are released to talents only upon milestone completion and client approval.

3. How to Request a Refund

To request a refund for a funded milestone:

Navigate to the contract details page and select the relevant milestone.
Submit a refund request and provide a clear reason for the request.
The talent will be notified and may agree to or dispute the refund request within the Platform.
If the talent agrees, the refund will be processed automatically. If the talent disputes the request, the Platform's formal dispute resolution process will be initiated.

We aim to acknowledge refund requests within two (2) business days. Resolution timelines depend on whether the refund is mutually agreed upon or requires dispute review.

4. Rounx One Subscription Refunds

All Rounx One premium membership fees are non-refundable. You may cancel your subscription at any time through your account settings, and cancellation will take effect at the end of the current billing period. After cancellation, you will retain access to your membership benefits until the end of the period you have already paid for, but no refund, credit, or prorated amount will be issued for any remaining time. If a trial period is offered, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.

5. Dispute Resolution

If a client and talent cannot agree on a refund, either party may initiate a formal dispute through the Platform. Rounx will review the case, considering contract terms, communications, deliverables, and any other relevant evidence, and facilitate a fair resolution. Both parties are expected to cooperate in good faith during the dispute process. For more details on dispute resolution, please refer to Section 12 of our Terms of Service.

6. Non-Refundable Items

The following are not eligible for refunds:

Milestone payments that have been released to the talent upon client approval.
Platform service fees deducted from completed transactions.
Currency conversion fees or foreign exchange differences incurred during payment processing.
Payment processor fees charged by third-party payment service providers.
All Rounx One membership fees (see Section 4).

7. Currency and Exchange Rates

The Platform supports transactions in multiple currencies. Refunds are processed in the original transaction currency whenever possible. If a refund involves currency conversion, the exchange rate applied will be the rate available at the time of the refund, which may differ from the rate at the time of the original payment. Any difference resulting from exchange rate fluctuations is not covered by Rounx.

8. Chargebacks and Payment Disputes

We strongly encourage users to resolve payment issues through the Platform's refund and dispute resolution processes before initiating a chargeback or dispute with their payment provider. Chargebacks initiated without first attempting to resolve the matter through the Platform may result in:

Temporary suspension of your account pending investigation.
Fees charged by payment processors being applied to your account.
Permanent account restrictions if chargebacks are found to be fraudulent or abusive.

If you have a concern about a charge, please contact us at support@rounx.com before contacting your bank or payment provider.

9. Processing Times and Methods

Approved refunds are processed according to the following estimated timelines:

PayPal: typically 3-5 business days.
Alipay: typically 5-10 business days.
WeChat Pay: typically 3-5 business days.
Bank transfer: typically 5-10 business days, depending on your bank and region.

Refunds are returned to the original payment method used for the transaction. Processing times may vary depending on your payment provider, financial institution, and geographic location. Rounx is not responsible for delays caused by third-party payment processors or banking institutions.

10. Circumstances Beyond Our Control

Refund processing may be delayed or affected by circumstances beyond our reasonable control, including but not limited to:

Payment processor system outages or maintenance.
Banking system delays or processing backlogs.
Regulatory holds or compliance reviews by financial institutions.
Natural disasters, pandemics, or other force majeure events.

In such cases, we will process refunds as soon as reasonably practicable and keep you informed of any material delays.

11. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will notify you by posting the updated policy on the Platform and updating the "Last updated" date at the top of this page. We may also notify you through your registered email address or a notice on the Platform for significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the updated Refund Policy.

12. Contact Us

If you have questions about this Refund Policy or need assistance with a refund, please contact us:

Business Email: support@rounx.com

Company Address: ROUNX LIMITED, RM. 1002, 10/F, EASEY COMMERCIAL BUILDING, 253-261 HENNESSY ROAD, WAN CHAI, HONG KONG