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Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc. We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer. Benefit Highlights: New headcount 5-day work week ; 16 - 18 days annual leave entitlement ; Birthday leave ; Competitive Remuneration Package; Comprehensive medical insurance plan ; Fruitful journey in IT industry with great career exposure; Work-life balance; Stable, positive and supportive working environment. Job Description We are seeking a highly skilled and motivated Field Support Engineer to work with a field support engineers team . The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment. With 1 to 3 years of hands-on experience, the Engineer will deliver exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency. Key Responsibilities 1. Technical Support: - Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals. - Install, configure, and maintain IT equipment and software applications. - Provide on-site and remote support to clients as needed. 2. Client Relationship Management: - Act as the primary point of contact for escalated technical issues. - Ensure client satisfaction by delivering prompt and effective solutions. - Build and maintain strong relationships with clients through clear communication and professionalism. 3. Operational Efficiency: - Develop and implement best practices for field support operations. - Monitor team performance metrics and ensure adherence to service level agreements (SLAs). - Maintain accurate records of service requests, resolutions, and inventory. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field. - 0-3 years of experience in IT support, with a focus on hardware and software troubleshooting. - Proven experience in managing or supervising a technical team. - Strong knowledge of PC and printer hardware, operating systems, and software applications. - Excellent problem-solving skills and the ability to work under pressure. - Outstanding communication and interpersonal skills. - Willingness to travel to client sites as needed. Preferred Skills - Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. - Experience with network troubleshooting and basic IT infrastructure. - Familiarity with ticketing systems and remote support tools.