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We’re seeking an experienced Retail Support Engineer / System Administrator to provide retail store support in a Hong Kong retail organization. Job Responsibilities: 1. Retail Store Support (Primary) Provide Tier 1 and Tier 2 technical support for retail stores, POS machine, workstations, printers, and store network connectivity issues; Coordinate hardware deployment, system configuration, maintenance, and end-of-life device replacement; Configure seed file for installation of POS machine; Plan and configure hardware, network and POS for store opening and closing; Manage services level of outsource store support vendor for non-office support, hardware spart part replacement and inventory management; Prepare operational reports, hardware inventory updates, backup status reports, and incident summaries. 2. Systems Administration (Secondary) Support and maintain Windows and Linux server infrastructure, including virtual machines, and cloud services; Administer Active Directory, DNS, system backups, and security policies; Administer email (Exchange, SMTP) and file-sharing systems (DFS, SharePoint, OneDrive); Configure and maintain firewalls, VPNs, PBX, network equipment and network security (VLAN/WAN); Apply patches and conduct vulnerability assessments and disaster recovery; Document procedures, helpdesk operations, and incident management processes; Responsible for software / hardware procurement and upgrades, inventory management; Assist Manager to implement IT projects if any. Job Requirements: Higher Diploma or Bachelor’s degree in IT, Computer Science, or related field; 5+ years as a Retail Support Engineer, System Administrator, or similar role; Solid experience in retail store support; Experience in LAN/WAN, VPN, firewall management, network security, Microsoft 365, Domain Group Policy, Active Directory Services is ad advantage; Experience in Cloud infrastructure, server (Window, Linux) virtualization platforms, cloud platforms (e.g., AWS, Alibaba Cloud), storage and backup solutions, SSL certification, disaster recovery is an advantage; Strong incident diagnostic and problem-solving aptitude; Knowledge in IT security policy, best practices and tools is an advantage; Certifications like MCSE, MSCA, VMware, AWS are a plus; Certifications like CCNA/CCNP, CISSP are a plus. We are an equal opportunity employer and welcome applications from all qualified candidates. Interested parties, please forward your resume stating salary expectation and available date to us. For more information of CRA, please visit www.cr-asia.com All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only. The information collected might also be disclosed to other associated companies of the Fung Group for job matching of similar vacancies. The provision of full and complete information in support of your application is necessary for selection purposes. Applicant has the right to request access to and correction of personal data collected from him/her in writing to the Human Resource Manager by email to crarecruit@cra.hk .