我們使用Cookie和類似技術來改善您的體驗、分析網站使用情況並協助我們的營銷工作。我們收集的數據包括頁面訪問記錄和匿名使用統計。 私隱政策
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At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience. What You'll Bring: University graduate in any disciplines 2-4 years experience in client facing role providing customer service and support Good understanding of banking/financial industry is an advantage Fluency in spoken English, Mandarin & Cantonese is a MUST Strong presentation skills and writing in English are essential Excellent people management, interpersonal and communication skills Customer-oriented with professional and passion to provide excellent service Impact You'll Make: Manage members enquires, feedback and complaints Identify areas of improvements to enhance customer satisfaction and minimize complaints Ensure outstanding customer experience and deliver results through leading and review of all processes Perform due diligence of potential members and any KYC related matters Provide training to member to ensure their knowledge on company system and privacy regulations Participate in and handle ad hoc project This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.