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Summary: We are looking for an IT & Datacentre Operations Manager for a public organization. This is a 1-year renewable contract engagement and the ideal candidate should demonstrates practical experience in IT service management, IT operations, is ITIL certified, and has sound knowledge in datacenter operations (e.g. faciliaty management - able to communicate with vendors & FM teams to resolve relevant incidents). Responsibilities: Central Operations Hub: Lead day-to-day data center operations across both IT services and physical facility systems. Incident Triage & Direction: Pinpoint technical root causes and guide vendors/SMEs on required resolutions. Vendor & SLA Governance: Direct third-party vendors and outsourced teams to consistently hit SLA targets. Change Management: Act as Change Manager to evaluate and approve production updates, minimizing operational risk. Compliance & Budgeting: Oversee facility safety, optimize operations via automation, and assist with OPEX/CAPEX budgets. Requirements: Proven Experience: 8+ years leading IT operations, data center facilities, and external vendor teams. Dual-Domain Expertise: Strong knowledge of IT systems (network/servers) and facility engineering (power/HVAC). Bridge Communicator: Ability to explain complex incidents clearly to management, SMEs, and suppliers. Language Proficiency: Professional written and spoken skills in both English and Chinese. Education & Credentials: Degree in IT/Engineering; ITIL, Registered Electrical Worker, or ATD certifications preferred.