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About Scribo At Scribo, we are reshaping how healthcare practices operate in Hong Kong. We build smart, intuitive software that empowers medical professionals to focus on what matters most—their patients. Our core SaaS ecosystem includes Scribo Clinic (clinic management software) and Scribo Pharmacy (pharmacy management software), alongside bespoke digital solutions tailored for healthcare providers. As a lean, fast-growing startup, we are expanding our core local team. We are looking for a proactive, empathetic, and detail-oriented Customer Success Specialist to support our clients, drive product adoption, and help us build a sustainable customer support foundation from the ground up. What You'll Do As our Customer Success Specialist, you will work closely with our founders team and become the go-to product expert for our clients. This is a highly hands-on role where your daily support will directly impact the day-to-day operations of our clients. Onboarding & Support: Help new clinics and pharmacies set up their accounts, conduct system walk-throughs, and ensure they feel confident using our software. Daily Troubleshooting: Act as the first line of support for client inquiries via WhatsApp, phone, or email. You will patiently guide users through technical steps and resolve issues. Create Help Resources: Help us build a self-service support library. You will create engaging online video tutorials (e.g., using Loom) and step-by-step user guides to make client learning effortless. Feedback Gathering: Listen to user pain points and feature requests, organizing this feedback to help the founders improve our software. Who We Are Looking For We care more about your attitude, communication skills, and willingness to learn than a long resume. Experience: 0–3 years of experience in customer service, tech support, account coordination, or clinic/pharmacy frontline operations. Fresh graduates with a strong passion for tech and healthcare are highly welcome to apply! Communication: Exceptional verbal and written communication skills. You must be patient, empathetic, and able to explain technical steps clearly to busy medical professionals. Language: Native/Fluent Cantonese is mandatory for daily client interactions. Good command of English. Tech-Savvy: Fast learner when it comes to software. Experience or interest in creating simple digital content is a major plus. Mindset: Energized by a fast-paced startup environment. You are a self-starter who enjoys solving problems and taking ownership of tasks.