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Key Responsibilities Own and drive the day-to-day operation, stability, and continuous improvement of business-critical applications. Partner closely with business users and stakeholders to understand priorities, manage expectations, and translate business needs into technical solutions. Lead incident resolution, problem management, and root cause investigations to minimize service disruption. Coordinate across development, infrastructure, vendor, and support teams to deliver reliable application services. Provide technical leadership on application enhancements, platform upgrades, and modernization initiatives. Oversee application releases, change implementation, and production readiness activities. Establish and improve monitoring, support processes, operational controls, and service standards. Mentor team members and promote engineering best practices, quality, and operational excellence. Requirements Degree in Computer Science, Information Technology, or a related discipline. Proven experience leading application support and software delivery for enterprise systems. Strong stakeholder management skills with the ability to communicate effectively across technical and business audiences. Solid hands-on experience with Java-based applications and modern web technologies. Good understanding of cloud platforms, system integrations, APIs, and enterprise application architecture. Experience managing production incidents, service recovery, and operational risk. Familiarity with containers, DevSecOps practices, CI/CD, and cloud-native technologies is an advantage. Strong analytical thinking, troubleshooting, and leadership skills. Excellent command of spoken and written Chinese and English.