हम आपके अनुभव को बेहतर बनाने, साइट उपयोग का विश्लेषण करने और हमारे मार्केटिंग प्रयासों में सहायता के लिए कुकीज़ और समान तकनीकों का उपयोग करते हैं। गोपनीयता नीति
पोस्ट का समय:
Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc. We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer. Benefit Highlights: New headcount 5-day work week ; 16 - 18 days annual leave entitlement ; Birthday leave ; Competitive Remuneration Package; Comprehensive medical insurance plan ; Fruitful journey in IT industry with great career exposure; Work-life balance; Stable, positive and supportive working environment. Job Description We are seeking a highly skilled and motivated Field Support Engineer to work with a field support engineers team . The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment. With 1 to 3 years of hands-on experience, the Engineer will deliver exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency. Key Responsibilities 1. Technical Support: - Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals. - Install, configure, and maintain IT equipment and software applications. - Provide on-site and remote support to clients as needed. 2. Client Relationship Management: - Act as the primary point of contact for escalated technical issues. - Ensure client satisfaction by delivering prompt and effective solutions. - Build and maintain strong relationships with clients through clear communication and professionalism. 3. Operational Efficiency: - Develop and implement best practices for field support operations. - Monitor team performance metrics and ensure adherence to service level agreements (SLAs). - Maintain accurate records of service requests, resolutions, and inventory. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field. - 0-3 years of experience in IT support, with a focus on hardware and software troubleshooting. - Proven experience in managing or supervising a technical team. - Strong knowledge of PC and printer hardware, operating systems, and software applications. - Excellent problem-solving skills and the ability to work under pressure. - Outstanding communication and interpersonal skills. - Willingness to travel to client sites as needed. Preferred Skills - Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. - Experience with network troubleshooting and basic IT infrastructure. - Familiarity with ticketing systems and remote support tools.